Full-time must be able to work over-time if needed.  Starting pay:  $11-$14/hr.

JOB SUMMARY

The Intake Receptionist is responsible for providing high quality information regarding resources, intake services, and referrals to people coming into the intake lobby.  Will be responsible for reducing shelter intake and length of stay in the shelter through the provision of helpful, supportive, non-judgmental, proactive services that reunite lost pets with owners, and give owners tools to be able to keep their pet.  

ESSENTIAL JOB FUNCTIONS (not limited to)

• Assist pet owners wishing to surrender their pet.  Provide helpful information to them and encourage them to keep their pet by providing information about services.  If they are intent on surrender, make appointment for that surrender.
• Answer phone calls pertaining to intake.  Check voicemails of the intake department and return calls.
• Coordinates and communicates with animal control about all incoming animals, ensuring the proper information is collected and recorded.
• Assist owners wishing to reclaim an animal.  Walk people around the building and help them with the process of reclaiming.
• Enter all data related to the intake of an animal into the ShelterLuv system.
• Review and respond to intake emails.
• Review all lost/found social media pages to try to match up ones coming in with ones being lost.
• Keeps intake lobby clean.
• Post daily lost/found animals on TMAS Facebook page.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Will be asked to communicate with the public daily in a professional manner.
• Must be non-judgmental, open to new ideas, endlessly optimistic, follow instructions, and comfortable with change.
• Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.
• Must be able to stand or sit for 8 or more hours.
• Must be able to bend and kneel repeatedly.
• Must be able to work in potentially extreme environmental temperatures.
• Must be able to work under stressful situations and work efficiently and effectively under those conditions.
• Must be able to cope with varying degrees of injured animals and with euthanasia.
• Ability to cope with frustrating situations and remain calm.
• Ability to rapidly and accurately process information.
• Ability to recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Demonstrate capability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations.
• Demonstrate capability to effectively communicate orally and in writing.
• Ability to effectively manage a wide array of tasks, projects, and responsibilities.
• Ability to work productively with frequent interruptions.
• Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage.
• Record keeping, organization, and planning skills.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

• High school education completed.  
• Have job-related experience.
• Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude.   This is absolutely imperative.  

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times.  This position will typically have a set schedule with rotating weekends.  Candidate must be flexible with schedule changes and short notice requests. 

The hours for this position are generally 9 am to 6 pm, Monday, Tuesday, Thursday through Saturday.  Must be willing and able to work alternative hours if necessary.  This could include weekend or holidays (we work with animals who require regular care- including days we are closed-this requires teamwork). This position requires a motivated individual who enjoys working with people and animals.  

This job is for 20-35 hours per week.  Starting pay:  $10-$13

JOB SUMMARY

Responsible for maintaining proper disease control protocols, including cleaning of kennels/facility, laundry, providing care to the animals, and general maintenance of the facility.  Essential jobs functions include, but aren’t limited to the following:

ESSENTIAL JOB FUNCTIONS

• Thorough cleaning of all areas including dog kennels, cat areas, dishes, laundry, floors, etc., each day (following all disease control and safety protocols).  Spot cleaning of all areas will be required throughout the day.
• Monitor the health of the animals daily, report health problems or conditions.
• Restock supplies when needed.
• Walk dogs.
• Maintain cleanliness of overall organization (keep yard scooped, take out trash, and spot clean throughout the day).
• Animal feeding, bathing, general care.
• Engagement and assistance to the public.
• Transport animals to vet appointments, events, or help on rescue transports.
• Socialize animals and assess general temperament of animals as we engage playgroups.
• Other duties assigned.
• Will be cross trained to fill in in different areas as needed such as events, office areas, medical/behavior team, adoption office, etc.
• Treat all animals and people humanely and compassionately, regardless of the situation.
• Help ensure we always provide a safe environment for all the animals and members of the public.
• Vehicle maintenance and yard maintenance.
• Vet trips when assigned.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Will be asked to communicate with the public daily in a professional manner.  Good, clear communication, and customer services through both verbal and non-verbal forms.  Must have ability to read and write (communication via email).
• Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.
• Must be able to stand or sit for 8 or more hours.
• Must be able to lift and carry up to 50 pounds repeatedly throughout the day.
• Must be able to bend and kneel repeatedly.
• Must be able to work in potentially extreme environmental temperatures (we work inside and out).
• Must have good range of motion, have good vision, and possess good hand-eye coordination.
• Must be able to work under stressful situations and work efficiently and effectively under those conditions.
• Must be able to cope with varying degrees of injured animals and with euthanasia.
• Ability to cope with frustrating situations and remain calm. 
• There can be frequent interruptions and changing priorities based on incoming animals and general need.
• Ability to rapidly and accurately process information.
• Ability to recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Affection and compassion for animals, concern for their welfare, be comfortable working with animals of unknown disposition (health or behavior).  Treat people with dignity and respect, contribute to effective teamwork.
• Ability to work with limited supervision, take initiative.
• Foster public relations beneficial to the shelter and its programs.
• Must have a valid Alabama Driver's License and must be able to be insured by our insurance carrier.

Animals need daily care, so applicant is required to work weekends and holidays (If needed).  Do not apply if this is a problem.  Can give up to 30 hours per week.  Must be able to consistently arrive on time and work slated hours.  Availability must be flexible.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

Experience working in an animal shelter environment or veterinary clinic preferred.  Customer service experience a plus.  Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude. 

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times.  This position can have a changing schedule based upon need.  The schedule may require evening, weekend, holiday, and over-time work if necessary.  Candidate must be flexible with schedule changes and short notice requests.  Animals need daily care, so applicant is required to work weekends and holidays (If needed).  Do not apply if this is a problem.  Must be able to consistently arrive on time and work slated hours.  Availability must be flexible.

We are hiring a part-time (20-35)adoption counselor.  Starting pay:  $11 unless you have experience in the field. 

JOB SUMMARY

Facilitates adoptions of TMAS by evaluating both the potential adopter as well as the animal to find the best possible match. Assists clients with donations, t-shirts, raffles, and/or anything else needed. Participates in off-site adoption events or other TMAS sponsored activities.

ESSENTIAL JOB FUNCTIONS (Not limited to)

• Interface with clients in a diplomatic and tactful manner to assist with the adoption process.
• Must be able to remove personal opinions/views/judgements to make the appropriate animal/client match in a professional manner.
• Check our ShelterLuv software for adoption applications submitted online.
• Review and respond to emails regarding adoption. 
• Review adoption profile uploads to Petfinder to ensure the database stays up to date.
• Reviews adopter and animal profile to determine suitability.
• Data entry of all items relating to the approval of animal adoptions.
• Identifies animal needs during the adoption process and makes the appropriate arrangements, if needed, prior to completing the adoption (ex. s/n surgery, testing, microchipping).
• Assists with other front desk duties as needed (ex. Hill's Science Diet adoption data).
• Ability to handle cleaning of adoption areas (ex: urine, fecal matter, bodily fluids, dirt and mud).
• Be able to handle and work with dogs and cats of all breeds, size, and temperament.
• Communicate professionally through a variety of avenues.
• Must attend adoption events as needed.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES

• Must support the TMAS mission, policies, and practices.
• Must always be able to provide accurate information to the public.
• Must adhere to the company’s dress code.
• Must have the ability to deal tactfully and effectively with the public.
• Must have good oral and written skills.
• General knowledge of care, cleaning, and housing of domestic dogs and cats.
• Ability to multi-task, organize and perform detailed tasks efficiently and with accuracy.
• Ability to be diplomatic and informative.
• Maturity, good judgment, and a professional disposition.
• Ability to follow guidance of the behavior team relating to behavioral modification and training.
• Must be computer literate.
• Must have excellent phone etiquette.
• Must be available during office hours.
• Proficient in Microsoft Office applications.
• Retail sales and/or customer service experience a plus.
• Recognize the need for assistance and ask for help.
• Ability to work independently and work as a team.
• Must have high school diploma or GED.
• Must have working knowledge of Microsoft Word and Excel
• Ability to lift 50 lbs.

POTENTIAL FOR PROLONGED EXPOSURE

• Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
• Prolonged exposure to hydrogen peroxide.
• Prolonged exposure to various zoonotic diseases.

PREFERRED

Experience working in an animal shelter environment, veterinary clinic, or general office setting preferred (but not required).  Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude. 

WORK ENVIRONMENT

The offices and operations of an animal shelter can be high stress and very busy at times.  This position can have a changing schedule based upon need.  The schedule may require over-time work if necessary.  Candidate must be flexible with schedule changes and short notice requests. 

We are hiring a part-time (20-35). Must be willing and able to work weekends and holidays if needed. Need motivated person who takes initiative and can contribute to teamwork. Requires good customer service and great attitude! Person who can lift at least 50 lbs.

This job is for 40 hours per week for full time.  Must be able to work over-time if needed.  Mostly set hours during our office hours, but must be flexible.  Starting pay:  $12-$15.

JOB SUMMARY

Greet and direct the public to the appropriate area of the office for assistance, answer phone lines, data entry, assist with social media, and provide friendly and knowledgeable service.

ESSENTIAL JOB FUNCTIONS (But not limited to)
 

Assist members of the public as they enter the facility, directing them to the appropriate area of the facility in accordance with their needs.

• Handle and oversee use of cash drawer and receipt for donations, t-shirts, and collars.
• Answer multiple phone lines and provide friendly and knowledgeable service, answering questions in a professional manner and deferring to appropriate staff if guidance is needed.
• Fulfill tasks as directed by staff members such as: Printing and folding brochures, making phone calls, mail-outs, etc.
• Keep front lobby office cleaned, supplies stocked, and organized.
• Social media management (respond to messages and comments, make daily posts)
• Monitor Home to Home listings.
• Create content and maintain our monthly newsletter, The TMAS Paw Print.
• Assist with Happy Hour program.

EDUCATION, KNOWLEDGE, SKILLS, ABILITIES
 

·         Will be asked to communicate with the public in a variety of ways daily in a professional manner.  Must have typing ability, communicate clearly and correctly in written word as well as spoken word.

·         Must support TMAS policies and practices.

·         General use of computers and phones (must have experience with MS Office).

·         Must be upbeat, friendly, and highly motivated.

·         Must be familiar with social media.

·         Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.

·         Must be able to stand or sit for 8 or more hours.

·         Must be able to lift and carry up to 50 pounds.

·         Must have good range of motion, have good vision, and possess good hand-eye coordination.

·         Must be able to work under stressful situations and work efficiently and effectively under those conditions.

·         Must be able to cope with varying degrees of injured animals and with euthanasia.

·         Ability to cope with frustrating situations and remain calm.

·         Ability to rapidly and accurately process information.

·         Ability to recognize the need for assistance and ask for help.

·         Ability to work independently and work as a team.
 

POTENTIAL FOR PROLONGED EXPOSURE
 

·         Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.

·         Prolonged exposure to hydrogen peroxide.

·         Prolonged exposure to various zoonotic diseases.
 

PREFERRED
 

Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude.  Customer service experience preferred.  Experience working in an animal shelter environment or veterinary clinic preferred.
 

WORK ENVIRONMENT
 

The offices and operations of an animal shelter can be high stress and very busy at times.  This position has mostly a set schedule, but can change based upon need.  Will mostly work during office hours.  Monday, Tuesday, Thursday, Friday, and Saturday.  Candidate must be flexible with schedule changes and short notice requests.  

INCENTIVES

Health and Dental insurance through Blue Cross Blue Shield
Simple IRA plan (must be with the shelter a specified amount of time before eligible)